We value and welcome your feedback. While we strive to work with passion and to the highest possible standards of effectiveness and integrity, we recognise that we may not always get it right. Your feedback helps us to improve.
If you would like to give us some feedback please use the contact form. If you would like to make a formal complaint please contact the Executive Officer, the Board Chair or the female Board Contact. Each of these contacts is able to deal with complaints on any matter including child safety, privacy, whistle blowing and staff behaviour. Please approach the contact you feel most comfortable with. Your complaint will be dealt with promptly, courteously and in a transparent way according to our Complaints Policy (see the link below). We will aim to acknowledge your complaint within 3 business days, although the time needed to resolve it will depend on the nature of your complaint.
Global Mission Partners is a signatory to the Australian Council for International Development (ACFID) Code of Conduct. Complaints regarding breaches of the code may be directed to ACFID, learn how to do so at ACFID's Complaints page.
Complaints Handling Process
Simple English Complaints Handling
Complaints Handling Flowchart
Incident Mangement Policy
Please use the Incident Report Form to report breaches of GMP’s Code of Conduct, any accidents, injuries or near misses while involved in GMP activities, instances of assault, exploitation or harassment, child abuse or neglect, or participation in fraud, corruption or terrorism within GMP or GMP-supported projects.
You can find all public policies here